DATE POSTED | 13 Dec 2018

Year-end News from the CEO’s Desk 2018

What another year of firsts 2018 has been!

We boldly chose #TheGreatnessEffect campaign and had no idea the impact this would have or what it would take to bring it, to experience it and to become it. It has been a year of lessons learnt and taught, a year of owning our truth, accepting our vulnerabilities and digging deep to discover our very own Greatness. It has been a year of working relentlessly to change the story and to becoming #TheGreatnessEffect. We knew then that Greatness is a doing word and so, we did!

In all the actions we’ve taken, the messaging we’ve sent out, the media coverage and publicity we gained; the amazing number of projects we initiated and have successfully concluded, the accolades achieved and the records we made then broke again – it’s been a BIG and impactful year for the company and for our people.
To our loyal and respected clients, we thank and honour you for running this marathon with us and for experiencing many of our firsts with us. You are, and remain an integral part of #TheGreatnessEffect and we could not have done it without you. Watch Lyn’s reflections on 2018 here

The Year in Review

I AM GREATNESS: Inaugural Women’s Imbizo Moves & Shakes
Knowledge, authenticity and connection were the name of the game at October’s conference-come-celebration. An accredited management skills development programme designed around “leading change,” combined with inspiring talks and interactive workshops made for 3 powerful days of “Crowd Learning©” that moved and shook the leading women and game changers of industry who attended.

Catch the Highlights here:

Day 1 Highlights
Day 2 Highlights
Day 3 Highlights

Our next Women in Leadership Imbizo – “I am Human” is going to be another riveting and powerful 3 days not to be missed. Make sure to diarise this event in your 2019 Spring Calendar!

TWO YEARS IN A ROW: Lyn Mansour named one of Africa’s top CEO’s
A stellar year of successful performance has seen KLM Empowered’s CEO, Lyn Mansour take the prestigious CEO Today Africa Award for 2018, making this the second year in a row! A platform of over 12 000 voters on supported Lyn’s governance of KLM Empowered; for the uplifting and purpose-driven nature of her leadership, and the 45% company growth she has cultivated with her team in the 2017 – 2018 fiscal with the year ahead looking just as promising. Lyn is one of 100 award recipients internationally, and is proud to share her spotlight with equally astute captains of industry. Read more here

KLM Empowered receives award for the SABPP Top Face to Face Training Provider 2018
The SABPP names KLM Empowered Top Face to Face Training Provider 2018. An exceptionally proud moment for everyone who’s played a role in making this award possible; especially the KLM Empowered team and our Facilitators, who continuously supersede the expectation of industry and our clients to carry forth the #TheGreatnessEffect.“Changing humanity is an enormous task; but we’ve done it in our small, significant way,” says CEO Lyn Mansour in thanks. Read more here

From Big, to Bigger and now even Greater! Big Hearts Challenge 2018:
Superseding all expectations, a whopping 8 543 lunch packs were distributed with this year’s annual initiative thanks to dedicated learners and facilitators! Read more here

Growing Greatness

I am Power, I am Transformation, I am Greatness
The journey to Greatness is never-ending. It is important for KLM Empowered to be agile and adaptable. To be forward thinking, innovative and mindful. Greatness grows through nurturing and relentlessness in the quest for improvement – and Wow has it grown in 2018!

Our Space Grew!
Greater space for Greater learning! Our HQ is moving, expanding and growing. Our newest Centre of Learning Excellence in Bedfordview and established Campus in Bruma are gearing up to bring a learning experience like no other. KLM Empowered now occupies 1700m2 of innovative, creative, thinking, doing and training space. A place for Greatness to thrive!

Our Qualifications Grew Too!
Life-Long Learning just got greater. We extended the scope of our accreditations this year to include:

Services SETA
GETC: Hygiene and Cleaning NQF Level 1
NC: Specialist Hygiene and Cleaning NQF Level 2
FETC: Contact Centre Operations NQF Level 4
ND: Marketing Management NQF Level 5

NC: Business Analysis NQF Level 6

And Most Importantly, Our KLM Empowered Family Grew
Our new game changers being Leanne Charles (General Manager: Learning and Development) and Divyesh Mehta (Financial Accountant) said, “Yes”! And our seasoned stalwart, Bernice Ebersey said, “I do” to the GM Project Ops promotion. We remain extremely proud and could not be happier!

The Year Ahead

Greatness can Grow – 2019 is a year for Mastering our Greatness and yours! A year of changing the game!

Mastering Greatness
We are taking Crowd Learning© to bigger platforms by bringing you a series of power packed Master Classes. 2019 is about investing in Greatness and in leadership development. Join us for an interactive, informative and edgy skills development experience that will leave you wanting more.  The theme of “Leading Change” continues by popular demand.

Mastering Greatness: Leadership Programmes


Leading Change – An Imbizo repeat
Masterclass Series 1: Leading Innovative Thinking

MARCH 2019

Leading Change – An Imbizo repeat
Masterclass Series 1: Leading Innovative Thinking
Masterclass Series 2: Leading Influential Conversations

APRIL 2019

Masterclass Series 1: Leading Innovative Thinking
Masterclass Series 2 :Leading Influential Conversations
Masterclass Series 3: Leading People

To avoid disappointment, email to book today. Early bird discount of 10% apply for confirmed bookings by the 14th December 2018.

Celebrating Success

Graduations 2018

In March 2019, KLM Empowered will be celebrating the success of 169 Hosted Learners across various Learnerships at Graduation Ceremonies hosted in the following regions; Johannesburg, Empangeni, Durban and Cape Town.

  • FETC: Business Administration NQF Level 4
  • FETC: Project Management NQF Level 4
  • FETC: Generic Management NQF Level 4
  • NC: System Development NQF Level 5
  • ND: Customer Management NQF Level 5
  • NC: Supply Chain Management NQF Level 5
  • NC Business Analysts NQF Level 6

We are excited to honour the Graduates on this auspicious occasion and celebrate their well-deserved success. To our Learners across South Africa, we wish you the very best of success for your FISA and for the Festive Season ahead!

What a Show

2018 has taught us so much, has been an action-packed year, has tested us all in so many remarkable ways and has grown us exponentially! We have all of our clients and teams to thank immensely for the deep fulfilment this year has brought to all involved with KLM Empowered. Thank you all for believing in our company and people, for allowing us to be more. We are humbled and truly honoured.

It’s soon that time of the year again when we can all exhale! We will be closed from 14th December 2018 to 9th January 2019, and are already filled with anticipation for another riveting and exciting new year to come.

Happy Holidays

To you and to your loved ones, we wish you tons of happiness and good times over the Festive Season. A time for treasured memories in the making and restful moments to catch your breath. A time for reflection and gratitude. Stay safe and stay Blessed!

Warmest Wishes,
Lyn Mansour and the KLM Empowered Management




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