eLearning

KLM Empowered Human Solutions Specialists offers fully immersive
distance learning through our eLearning modules that are both
flexible and manageable. This offsite, online system can be adjusted
according to the specific learner and their timetable. Our professional
team will ensure that all learners receive guidance and mentorship
throughout their online course, guaranteeing that the registered learners
fully achieve their potential. All that is required is an internet
connection and a driving ambition towards a better, brighter future.

Skills Development

ADMINISTRATIVE ESSENTIALS

AUDIO SOFT SKILLS

Body Language: Reading Body Language as a Sales Tool
Advanced Skills for the Practical Trainer
Building Better Teams
Generation Gap: Closing the Gap in the Workplace
Delegation: The Art of Delegating Effectively
Working Smarter: Using Technology to Your Advantage
Mastering the Interview
Active Listening
Goal Setting
Building Your Self Esteem and Assertiveness Skills
Business Succession Planning: Developing and Maintaining a Succession Plan
Stress Management
Customer Service Training: Critical Elements of Customer Service
The Practical Trainer
Change Management: Change and How to Deal with It
Branding: Creating and Managing Your Corporate Brand
Anger Management: Understanding Anger
Business Etiquette: Gaining That Extra Edge
Bullying in the Workplace
Communication Strategies
Business Writing That Works
Conference and Event Management
Developing Your Training Program
Marketing with Social Media
Managing Difficult Conversations
NLP Tools for Real Life
Using Activities to Make Training Fun
Survival Skills for the New Trainer
Workplace Ergonomics: Injury Prevention Through Ergonomics
Public Speaking: Speaking Under Pressure
Skills for the Administrative Assistant
Prospecting for Leads Like A Pro
Orientation Handbook: Getting Employees Off to a Good Start
Project Management Training: Understanding Project Management
Managing Pressure and Maintaining Balance
Negotiating for Results
Employee Accountability
Business Ethics for the Office
Getting Your Job Search Started
Creating a Google AdWords Campaign
Call Centre Training: Sales and Customer Service Training for Call Centre Agents
Writing Reports and Proposals
Public Speaking: Presentation Survival School
Employee Dispute Resolution: Mediation through Peer Review
Advanced Writing Skills
Accounting Skills for New Supervisors
Basic Internet Marketing
Balanced Scorecard Basics
Conflict Resolution: Dealing with Difficult People
Disability Awareness: Working with People with Disabilities
Crisis Management
Creating a Workplace Wellness Programme
Creating a Dynamite Job Portfolio

BUSINESS PLANNING

Purchasing and Procurement Basics
Business Succession Planning: Developing and Maintaining a Succession Plan
Strategic Planning
Budgets and Managing Money
Basic Business Management: Boot Camp for Business Owners
Environmental Sustainability: A Practical Approach to Greening Your Organisation
Creating Winning Proposals
Logistics and Supply Chain Management
Developing a High Reliability Organisation
Balanced Scorecard Basics
Crisis Management
Risk Management
Encouraging Sustainability and Social Responsibility in Business

CAREER DEVELOPMENT

COMMUNICATIONS

CONFLICT RESOLUTION

CUSTOMER SERVICE

EMOTIONAL INTELLIGENCE

ENTREPRENEURSHIP AND SMALL BUSINESS

Intrapreneurship
Public Relations Boot Camp
Strategic Planning
Marketing for Small Businesses
Basic Business Management: Boot Camp for Business Owners
Building an Online Business
Entrepreneurship 101
Communications for Small Business Owners
Kickstarting Your Business with Crowdsourcing
Building a Consulting Business
E-Commerce Management
Writing a Business Plan
Global Business Strategies

FINANCES

HUMAN RESOURCES

Generation Gap: Closing the Gap in the Workplace
Creating a Top-Notch Talent Management Program
Stress Management
Change Management: Change and How to Deal with It
Performance Management: Managing Employee Performance
Workplace Violence: How to Manage Anger and Violence in the Workplace
Anger Management: Understanding Anger
Business Etiquette: Gaining That Extra Edge
Bullying in the Workplace
Human Resources Training: HR for the Non-HR Manager
Tough Topics: Talking to Employees about Personal Hygiene
Diversity Training: Celebrating Diversity in the Workplace
Employee Accountability
Business Ethics for the Office
Workplace Harassment: What It Is and What to Do About It
Disability Awareness: Working with People with Disabilities
Creating a Workplace Wellness Programme
Onboarding: The Essential Rules for a Successful Onboarding Programme

INTERNET MARKETING

JOB SEARCH SKILLS

LEADERSHIP

MARKETING

MEETING AND EVENT MANAGEMENT

MICROSOFT BUSINESS CONTACT MANAGER

Business Contact Manager 3 – Business Contact Manager Tools
Business Contact Manager 3 – Using Business Contact Manager
Business Contact Manager 3 – Configuring Business Contact Manager
Business Contact Manager 2010 – Using Business Contact Manager
Business Contact Manager 2010 – Getting Started with Business Contact Manager
Business Contact Manager 2010 – Doing More with Business Contact Manager
Business Contact Manager 2010 – Managing Business Contact Manager Data
Business Contact Manager 2010 – Marketing with Business Contact Manager
Business Contact Manager 2010 – Customising Business Contact Manager

MICROSOFT SKYPE FOR BUSINESS

Skype for Business – Audio & Video Calls
Skype for Business – Using Skype for Business in the Notification Area
Skype for Business – Advanced Settings
Skype for Business – Presenting with Skype for Business, Part One
Skype for Business – Presenting with Skype for Business, Part Two
Skype for Business – Skype Meetings
Skype for Business – Sending and Receiving Instant Messages (IM)
Skype for Business – Alerts and Alert Sounds
Skype for Business – Managing Contacts, Part One
Skype for Business – Managing Contacts, Part Two
Skype for Business – Setting Your Presence and Location
Skype for Business – The Basics

MICROSOFT WINDOWS 7

Windows 7 Foundation – Getting Started
Windows 7 Foundation – Working with Windows 7 (Fundamentals)
Windows 7 Foundation – The Basic Windows 7 Applications
Windows 7 Foundation – Doing More with Windows 7
Windows 7 Foundation – Getting Help in Windows 7
Windows 7 Intermediate – Advanced File and Folder Tasks
Windows 7 Intermediate – The Windows 7 Applications
Windows 7 Intermediate – Customising Your Desktop
Windows 7 Intermediate – Working with Windows 7 (Advanced)
Windows 7 Advanced – Making Windows 7 Work for You
Windows 7 Advanced – Networking with Windows 7
Windows 7 Advanced – Hardware and Software
Windows 7 Advanced – Maintaining and Optimising your Computer
Windows 7 Expert – Harnessing the Power of the Internet
Windows 7 Expert – Advanced Topics
Windows 7 Expert – Computer Management Tools
Windows 7 Expert – Troubleshooting your Computer

MICROSOFT WINDOWS 8

Windows 8 Foundation – The Basic Windows 8 Applications, Part One
Windows 8 Foundation – The Basic Windows 8 Applications, Part Two
Windows 8 Foundation – Working with Files and Folders
Windows 8 Foundation – Working with the Windows 8 Start Screen
Windows 8 Foundation – Working with the Windows 8 Desktop
Windows 8 Intermediate – Having Fun in Windows 8
Windows 8 Intermediate – Other Windows 8 Programs
Windows 8 Intermediate – Customising the Start Screen
Windows 8 Intermediate – Word Processing with Windows 8
Windows 8 Intermediate – The Basic Windows Desktop Applications
Windows 8 Advanced – Managing Files and Folders
Windows 8 Advanced – Getting Organised
Windows 8 Advanced – Using File Explorer
Windows 8 Advanced – Staying Safe with Windows 8
Windows 8 Advanced – Sharing Files and Folders
Windows 8 Expert – Networking with Windows 8
Windows 8 Expert – Troubleshooting Your Computer
Windows 8 Expert – Hardware and Software
Windows 8 Expert – Maintaining and Optimising Your Computer
Windows 8 Expert – Making Windows 8 Work for You
Windows 8 Expert – Windows 8 and Accessibility

MICROSOFT WINDOWS 8.1

MICROSOFT WINDOWS 10

NEGOTIATION

ONLINE RPL

PROJECT MANAGEMENT

PROCESS MANAGEMENT

PROBLEM SOLVING

PUBLIC SPEAKING

SALES

Dynamite Sales Presentations
Call Centre Training: Sales and Customer Service Training for Call Centre Agents
Negotiating for Results
Prospecting for Leads like a Pro
CRM: An Introduction to Customer Relationship Management
Overcoming Objections to nail the Sale
Selling Smarter
Building Relationships for Success in Sales
Networking for Success
Telemarketing: Using the Telephone as a Sales Tool
Social Selling for Small Businesses
Body Language: Reading Body Language as a Sales Tool

SOFT SKILLS

Appreciative Inquiry
Global Business Strategies
Encouraging Sustainability and Social Responsibility in Business
Developing Your Executive Presence
The Professional Supervisor
Time Management: Get Organised for Peak Performance
The Minute Taker’s Workshop
Risk Management
Research Skills
Onboarding: The Essential Rules for a Successful Onboarding Programme
Meeting Management: The Art of Making Meetings Work
Introduction to Neuro Linguistic Programming

SUPERVISORY AND MANAGEMENT

The Professional Supervisor
Managing Across Cultures
Inventory Management: The Nuts and Bolts
Effectively Manage Employees from Different Cultures
Managing Pressure and Maintaining Balance
Managing the Virtual Workplace
Conversational Leadership
Giving Effective Feedback
Leadership Skills for Supervisors: Communication, Coaching and Conflict
The ABC’s Of Supervising Others
Managing Difficult Conversations
Performance Management: Managing Employee Performance

TALENT MANAGEMENT

Appreciative Inquiry
Global Business Strategies
Encouraging Sustainability and Social Responsibility in Business
Developing Your Executive Presence
The Professional Supervisor
Time Management: Get Organised for Peak Performance
The Minute Taker’s Workshop
Risk Management
Research Skills
Onboarding: The Essential Rules for a Successful Onboarding Programme
Meeting Management: The Art of Making Meetings Work
Introduction to Neuro Linguistic Programming

eLearning

eLearning

Skills Development

ADMINISTRATIVE ESSENTIALS

AUDIO SOFT SKILLS

BUSINESS PLANNING

CAREER DEVELOPMENT

COMMUNICATIONS

CONFLICT RESOLUTION

CUSTOMER SERVICE

EMOTIONAL INTELLIGENCE

ENTREPRENEURSHIP AND SMALL BUSINESS

FINANCES

HUMAN RESOURCES

INTERNET MARKETING

JOB SEARCH SKILLS

LEADERSHIP

MARKETING

MEETING AND EVENT MANAGEMENT

MICROSOFT BUSINESS CONTACT MANAGER

MICROSOFT SKYPE FOR BUSINESS

MICROSOFT WINDOWS 7

MICROSOFT WINDOWS 8

MICROSOFT WINDOWS 8.1

MICROSOFT WINDOWS 10

NEGOTIATION

ONLINE RPL

PROJECT MANAGEMENT

PROCESS MANAGEMENT

PROBLEM SOLVING

PUBLIC SPEAKING

SALES

SOFT SKILLS

SUPERVISORY AND MANAGEMENT

TALENT MANAGEMENT

TEAM BUILDING

TRAIN-THE-TRAINER

WORKPLACE SAFETY

WRITING

Enquire now and start today.