Course Synopsis
This qualification has been developed for professionals in the food and beverage service industry (hospitality). It brings together elements of food and drink preparation and service as well as management. This qualification will professionalise the industry and is applicable to all sectors, from small restaurants to large-scale hotels. The qualification builds on other certificates and provides articulation with Gaming, Travel and other Tourism industries.
Recognition of Prior Learning (RPL)
This qualification may be achieved in part or in whole through the recognition of prior learning.
Exit Level Outcomes
▪ Operate a computer
▪ Deal with customers
▪ Process incoming and outgoing telephone calls
▪ Display Cultural Awareness in dealing with Customers & Colleagues ▪ Communicate verbally
▪ Maintain effective working relationships with other members of staff ▪ Maintain health, hygiene and professional appearance
▪ Perform basic calculations
