Maximise Workplace Relations

Specific Outcomes

The qualifying learner is capable of:

• Liaise and network with internal and external stakeholders.
• Devise and apply a strategy to establish constructive relationships with manager(s).
• Identify and minimise personal conflict in a unit.
• Devise and apply a strategy to establish constructive relationships with team members in a unit.

Content Outline

• Liaise and network with Internal and External Stakeholders
• Identifying and Creating Opportunities for Networking with Internal and External Stakeholders
• Networking Opportunities
• Avenues for Communication
• Establishing Constructive Relationships with Managers
• Keeping Managers Informed
• Seeking and Exchanging Information and Seeking Advice
• Consulting with Managers
• Concerns over Quality of Work
• Presenting Information to Management
• Identifying and Minimising Personal Conflict
• Communication Information on Procedures for Dealing with Conflict
• Taking Actions to Resolve Potential and Actual Conflict
• Referring Conflict Situations to Appropriate Managers
• Revising and Applying a Strategy to Establish Constructive Relationships
• Developing the Strategy through a Consultative Process
• Discussing Work-Related and Personal Issues

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