Diversity Management

Specific Outcomes

The qualifying learner is capable of:

  • Demonstrating knowledge and understanding of diversity in the workplace.
  • Demonstrating understanding of the reality of diversity and its value in a unit.
  • Managing team members taking into account similarities and differences.
  • Dealing with disagreements and conflicts arising from diversity in a unit.

Content Outline

  • Defining Diversity
  • Diversity as a Potential Source of Discrimination
  • The Implications of Diversity for Internal and External Relationships
  • Cultural Biases, Stereotypes and Perceptions
  • The Benefits of Diversity in Team Members
  • Utilising the Diversity among Team Members
  • Meeting the Diverse Needs and Goals of Team Members
  • Meeting the Needs of Diverse Clients
  • Diversity in Beliefs, Values, Interests and Attitudes
  • Common Beliefs, Values, Interests and Attitudes
  • Encouraging the Expression of Diverse Viewpoints and Ways of Being
  • Sensitivity Towards and Understanding of Diversity
  • Acknowledging Incidents of Conflict and Disagreement
  • Identifying Cases of Unfair Discrimination and Discriminatory Practices
  • Using Disagreements and Conflict as Opportunities for Learning

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