This skills programme is intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.
Specific Outcomes
Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
Analyse the impact of emotional intelligence on life and work interactions
Evaluate own level of emotional intelligence in order to determine development areas.
Content Outline
The Principles of Emotional Intelligence
The Concepts of Emotional Intelligence
The Importance of Personal and Interpersonal Competencies
Techniques for Giving and Receiving Feedback
The Positive and Negative Impact of Emotional Intelligence
